Our business is based on satisfying our customers with high quality products. Should there be any concerns with your purchase, we would ask you to contact us as soon as possible. We will endeavour to assist you in achieving the best possible outcome.
The following outlines our policies and how we resolve any issues that may arise
All goods are covered by a 12 month domestic use warranty which includes manufacturing fault or transit damage. Provided they are cared for in accordance with care instructions.
Any claim for warranty will require photographic evidence of same for us to attempt to resolve any warranty issues.
Proof of purchase will be required
Loo with a View, will at its discretion, repair, replace or refund the goods.
If purchased from a retail outlet, the goods should be returned to same outlet with proof of purchase.
If the product has been purchased from Loo With A View directly, customers that are unable to return the product to, or collect replacements/spares from our warehouse themselves, are responsible for return of product or shipping of spares/replacement if required.
Shipping and handling charges are not covered.
Commercial applications are not covered.
If the return is authorised, the goods must be received in the condition as notified and verified by the photograph. Please email us at firstname.lastname@example.org for advice for an authorization code and return address before sending.
Warranty does not cover
Misuse, abuse or wear and tear, or used in trade/commercial application.
Goods will not be replaced or refunded due to colour variations or variances in placements of artifacts or if you change your mind, exchange or refunds for gifts are also not possible.
If "FIXING" sets are lost, CHECK BOTH ENDS OF PACKAGING, contact supplier for immediate assistance
If "BUFFERS" are required, please contact supplier for immediate assistance
Variations to design and/or colour and underside of lid/rim not being completely smooth are NOT COVERED, due to the HAND MADE nature of this product, as per product information on retail box.
If you have any questions relating to this policy, please contact us at email@example.com